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Matteo's Hollywood - 5:30 PM
Reservation res_synth_80 · Party of 2 · Scarlett Wong
low risk
Recovery view
Reservation summary
Party size
2
Date
2026-04-20
Start time
5:30 PM
Reminder opened
No
Confirmation
ignored
Policy
Refill enabled
Cancellation fee
$40
Card on file
Yes
Risk factors
7 weighted signals
Base risk
+10
Final confirmation ignored
+24
Reminder not opened
+14
Verified human
-8
Card on file
-6
High diner trust score
-10
Good completion history
-8
res_synth_80 scored 16/100 (low) because base risk, final confirmation ignored, reminder not opened. Recommended action: hold.
Manager controls
ready
Run recovery
Approve refill
Audit history
Time
Actor
Action
Entity
No-show risk score
16
/ 100
low risk
16
Diner profile
SW
Scarlett Wong
Verified diner
Completed
14
Late cancellations
0
No-shows
0
Trust score
98
Agent history
Awaiting agent events